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Refund Policy

Last updated: June 1, 2025

At Airdute LLC, we are committed to delivering high-quality web design and development services through flexible, hour-based subscription plans. This Refund Policy outlines how refunds are handled in line with our pricing model and service structure.

1. General Refund Policy

All services are provided on a prepaid monthly subscription basis. Once work has commenced and hours have been allocated, refunds are generally not available except under the specific conditions outlined below.

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2. Full Refund Eligibility

  • Pre-Work Window: If no work has been started and no hours logged within the first 5 business days of the subscription period, you may request a full refund.
  • Processing Delay: If your submitted project brief has not received a response or time estimate within 3 business days (excluding Fridays), and no task has been activated, you may request a full refund.

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3. Partial Refund Eligibility

  • Early Cancellation: If work has started but less than 25% of your monthly hours have been used, a partial refund may be offered minus the value of completed work and administrative processing.
  • Annual Subscriptions: Clients on a 12-month plan may cancel within the first 14 days and receive a prorated refund for unused months, minus any discounts or completed deliverables.

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4. Non-Refundable Scenarios

  • Once more than 25% of your monthly hours are used.
  • Unused hours at the end of your billing cycle (hours do not roll over).
  • Completed or approved project tasks.
  • Delays due to lack of client communication, missing assets, or incomplete briefs.
  • Revisions or tasks that fall within your allocated time but were deprioritized or held up by client-side issues.

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5. Project Satisfaction

If you are unhappy with a task or design result, please contact your project manager as soon as possible. We allow unlimited revisions within your time cap and are committed to getting things right. Refunds will not be issued for dissatisfaction after a task is completed unless you’ve raised the issue during its progress.

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6. Time Tracking & Transparency

All hours are tracked transparently and shared with you through weekly and daily reports. Airdute uses this timestamped record to assess work progress and evaluate refund eligibility fairly.

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7. Plan Upgrades or Downgrades

You may upgrade your plan at any time with a prorated adjustment. Downgrades or cancellations take effect in the next billing cycle and do not retroactively trigger refunds for the current month.

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8. Refund Processing

If eligible, refunds will be processed using your original payment method within 5–10 business days. Refunds are issued in USD and may take additional time depending on your bank or provider.

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9. Dispute Resolution

If a disagreement arises, please reach out via contact@airdute.com or your dedicated Slack/email channel. We will evaluate the hours used and your feedback to arrive at a fair resolution. In most cases, revisions or credit toward future service is preferred over refunds.

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10. Policy Updates

We may revise this policy to align with business or legal changes. Any updates will be posted on our website. Continued use of our services constitutes acceptance of the revised terms.

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Questions?